Sign in to your store account using the email address from your orders and follow the sign-in instructions. With our current account system, you receive a one-time code by email rather than needing a store password. Check your spam folder if it has not arrived.

To find your loyalty balance after signing in, visit the Anderpoints hub.

Accounts are not required to make a purchase. You can choose to check out as a guest, or create/use an account, which may be useful for keeping track of orders.

Enter the code in the discount-code field at checkout and select Apply. On mobile, expand the order summary if needed. Check that the saving appears in your total before paying.

Using points? Redeem your Anderpoints for a reward code first. Anderpoints rewards cannot combine with other product, order or shipping discounts.

After confirming your subscription to the newsletter you'll receive your first update almost immediately. The code is included in that first email from us. If you can't find the email - please check your spam folder. The email will be from Jamie Anderson, Anderson Entertainment or the Gerry Anderson Newsletter.

Send an email to support@gerryanderson.com and we'll apply it for you, and send you a partial refund. 

Please note this only applies to codes generated prior to the date of your order. 

Payment is taken at checkout to reserve your item, subject to any payment arrangement shown by your payment provider. See our pre-order payment and dispatch information.

A pre-order reserves an item that is not ready to dispatch yet. Its product page shows the current estimate. Items ordered together wait for the pre-order; place separate orders if you need available items sooner. Read our pre-order information.

Production and stock-arrival estimates can change. A stock-arrival estimate is not a confirmed dispatch or delivery date. Check the product page for its current wording and contact support if you need help or wish to cancel before dispatch. See our pre-order information.

When your order is dispatched, we send an email with tracking details where available. You can also use our order lookup. A pre-order estimate is not a tracking update.

Check your dispatch email or order lookup. If your order includes a pre-order, other items wait with it; check the product page for the current estimate. Transit estimates depend on the service and destination. See our shipping information or contact support with your order number.

Check which items are listed in your dispatch email and whether there are separate tracking details. If something is missing or unclear, contact support with your order number and the missing item. We will check your actual order.

Enter your destination at checkout to see whether delivery is available and the applicable services, charges and estimates. See our shipping information.

We have a currency converter installed. Prices should be adjusted to your local currency on arrival. If not, please use the currency selector at the bottom of the page.

Visit the Anderpoints hub and choose Check my points & rewards. Sign in with the same email used for your store orders. Your balance appears at the top of the points panel.

Open the Anderpoints hub, sign in, then choose Use my Anderpoints. Exchange points for a reward, copy its code, and apply it at checkout. Every 200 Anderpoints gives £1 off. Points are not deducted from your bill automatically.

No. Free-shipping rewards are for UK delivery only, with an eligible shipping rate of £10 or less. They do not take £10 off a higher shipping charge. For international delivery, choose an order discount instead. See the current rewards guidance.