Shipping Information

Free standard shipping on qualifying orders of £50 or more to England, Scotland and Wales. Other destinations and services are priced at checkout. Pre-orders dispatch when ready.

Delivery options and charges

Enter your delivery address at checkout to see the services and charges available for your order. Availability depends on the destination, weight and items ordered. Check the final delivery option and price before paying.

The £50 free-shipping threshold applies to the eligible order value after discounts. Northern Ireland, Jersey and Guernsey have separate delivery rates. The England, Scotland and Wales offer does not apply to these destinations or to international orders.

UK services can include Royal Mail Tracked and next-day courier options where offered at checkout. An express or next-day service refers to transit after dispatch; it does not bring forward a pre-order's availability or guarantee dispatch on the day you order.

Dispatch and delivery estimates

Check each product's availability and any dispatch estimate before ordering. A dispatch estimate tells you when we expect to send an item; a delivery estimate concerns its journey after dispatch. A stock-arrival estimate tells you when we expect stock and is not a confirmed dispatch or delivery date.

We send a dispatch email when your order is sent, with tracking details where available. Use that email or our order lookup to follow its progress. Carrier service names and estimates are not a guarantee of arrival on a particular date. If you need an item for a specific occasion, contact us before ordering.

Pre-orders and orders containing several items

Pre-orders are paid for at checkout; any payment arrangement offered by your payment provider is shown there. The product page gives the current estimate, which may change. We do not convert seasonal estimates into a guaranteed date.

If your order contains a pre-order, the other items in that order wait and dispatch with it when ready. If you need available items sooner, place a separate order for them. Where you order more than one pre-order item together, the order waits until all are ready. Separate orders have their own delivery charges and free-shipping eligibility.

You can contact support@gerryanderson.com to cancel a pre-order before dispatch. The returns period starts after delivery. Read our returns and refunds policy.

International delivery

Choose your destination at checkout to see whether delivery is available and the applicable services, charges and estimates. Many international orders use Global-e to calculate these details. We do not use one fixed international price or delivery time for every country.

Review the checkout information about taxes and duties for your destination before paying. Customs processing and local delivery conditions can affect transit. Contact support if the available options or charges are unclear.

Late, incomplete or damaged deliveries

If a parcel is late, check its tracking and the estimate for the selected service, then contact us with your order number. If only part arrives, check which items are listed in the dispatch email and tell us what is missing. For damage or an incorrect item, contact support so we can help. We remain responsible for resolving delivery problems in accordance with your statutory rights.